FAQ

What is our cancellation policy?

STANDARD RESERVATION

You can cancel your reservation without charge until 48 hours before the date of arrival.
After this, we reserve the right to charge the total amount of the reservation from the credit card given as guarantee.

For room bookings: All cancellation need to be send by email to book@trainhostel.be.

No Show : In case of no-show, the Hostel keep the right to charge the room-night, exclusive vat.


NON-REFUNDABLE RESERVATION

We are authorized to charge the given credit card for the total amount of the reservation, any time after the confirmation.
If you need to modify your reservation, please contact us at least 2 days before your arrival. No refunds will be made.

 

GROUP RESERVATION 

  • For any cancellation announced between 30 days and 60 days before the stay, the penalty is 50% of the contracted room rate for the duration of the stay.
  • For any cancellation announced between 14 days and 30 days before the stay, the penalty is 70% of the contracted room rate for the duration of the stay.      
  • For any cancellation announced less than 14 days before the stay, the penalty is 100% of the contracted room rate for the duration of the stay.

Can you pay in another currency?

We accept only euros. You can pay by Visa, Mastercard, Maestro or by cash at the reception.